Logistics at a Crossroads:🎙️Volume 50 — The Space Between the Robot and the Worker
We’ve gotten very good at measuring progress in logistics. We measure it in fractions of a second shaved off a pick time. In percentage points of efficiency gained from a new algorithm. In the quiet, steady hum of an automated facility running 24/7. We have dashboards for everything. We can track a container from Shenzhen to Sheboygan, monitor fuel consumption in real-time, and predict demand with startling accuracy. We have mastered the language of optimization. But we’ve become less fluent in the language of development. Not business development. People development. Somewhere along the way, we started treating our people like we treat our assets: something to be managed for maximum efficiency, depreciated over time, and eventually replaced with a newer model. We invest in the robot, the software, the scanner. We celebrate the ROI of technology. But what is the ROI of a person’s confidence? What is the metric for a team that feels seen, valued, and prepared for what’s next? In the la...